Contact Us
Whether you've spotted something that needs correcting, have a question about how we research and rank crypto casinos, or want to discuss a commercial inquiry, this page explains the best way to reach us. We read every message and aim to respond promptly.
Disclosure: BTC Casinos earns commission through affiliate relationships with some of the casinos featured on this site. That relationship does not influence editorial ratings or rankings — operators cannot pay for better positions. We mention this here because transparency is the foundation of any useful comparison site.
Why You Might Want to Reach Us
- Factual corrections — If you believe a bonus figure, wagering requirement, licensing detail or coin-support claim on any of our pages is out of date or inaccurate, please let us know. We take accuracy seriously and investigate every flag.
- Editorial questions — Curious why a particular site ranked where it did, how our scoring methodology works, or why a casino you expected to see isn't featured? We're happy to explain our reasoning.
- Site technical issues — Broken links, pages that won't load, or anything that looks wrong on the site itself.
- Responsible gambling concerns — If you or someone you know needs support, please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. That line is staffed around the clock by trained counselors and is the right first call — not us. You can also visit our Responsible Gambling page for further resources and guidance.
- Commercial and partnership inquiries — If you represent a crypto casino or a related business and want to discuss how BTC Casinos covers the market, use the contact details below and mark your message clearly.
How to Reach the Editorial Team
The most reliable way to contact us is by email. Send your message to [email protected] and include a short subject line that describes your inquiry — for example, "Correction: LuckyRollers bonus terms" or "Partnership inquiry." This helps us route your message to the right person without delay.
For general site feedback or questions about a specific review, email [email protected]. We do not publish a phone number, and we do not respond to messages sent through social channels.
We aim to reply to all editorial and factual queries within two to three business days. Commercial inquiries may take a little longer depending on volume.
What to Include in Your Message
- The page URL or casino name your message relates to
- A clear description of the issue, question or request
- A link or source if you're flagging a factual error — this speeds up our review considerably
- Your name (first name is fine) so we can address you properly
You don't need to include personal gambling account details, transaction records, or anything sensitive. We are a review and comparison site, not a casino operator — we have no access to player accounts and cannot intervene in disputes between players and operators.
Disputes with a Casino
If you have a complaint about a specific crypto casino — a delayed withdrawal, a bonus dispute, or a suspected account issue — you need to contact that casino's support team directly. Because the sites we cover are offshore operators (typically licensed in Curaçao or Anjouan rather than by a US regulator), there is no US regulatory body that handles complaints against them. Your first step should always be the operator's own support channel; many also have escalation or dispute processes outlined in their terms. You can review the general legal landscape on our About Us page, which explains how we approach offshore licensing and what it means for US players.
About This Site
BTC Casinos is an independent comparison and review platform focused on crypto casinos available to US players. Our editorial team researches each site — verifying licensing status, reviewing bonus terms, assessing coin support, evaluating game libraries and examining payout processes — without placing real money wagers. We present the results as a research-based guide, not as personal tested experience. Ratings reflect editorial judgment applied consistently across all sites we cover.
We do not accept payments in exchange for higher ratings, and we do not suppress negative findings to protect commercial relationships. If a site we feature changes its terms materially — tightening wagering requirements, restricting US states, or altering its coin support — we update our coverage when we become aware of it. Flagging those changes is one of the most useful things a reader can do, so don't hesitate to get in touch.
For a full account of our scoring criteria and editorial standards, see our About Us page. For the rules governing how this site operates, including affiliate disclosures, see our Terms and Conditions.
Age requirement: All content on BTC Casinos is intended for adults aged 18 or older (21 or older where applicable under state law). Nothing on this site is directed at anyone under the legal gambling age.
Responsible gambling: Gambling involves real financial risk. Crypto gambling carries the additional risk of asset price volatility — the value of coins you deposit or withdraw can change significantly. If gambling is causing you distress, contact the National Problem Gambling Helpline: 1-800-GAMBLER (available 24/7). Offshore crypto casinos may not offer the same self-exclusion tools or player protections available through state-regulated operators.
Legal note: Crypto casinos serving US players operate in a legal grey area. They hold offshore licenses (commonly Curaçao or Anjouan) rather than any US regulatory approval, and their availability varies by state. Players are responsible for checking their own state's laws before signing up. Nothing on this site constitutes legal or tax advice — consult a qualified professional for guidance on your specific situation, including any obligations related to gambling winnings or crypto gains.